Terms and Conditions

The Tote Fairy Rentals — Please read before booking

By booking with The Tote Fairy Rentals, you agree to the terms below. If you have questions about anything here, reach out before your rental begins — we're happy to explain.

Rental Period

Totes are rented for the period selected at booking (2 weeks or 4 weeks). Rental extensions may be available depending on upcoming reservations — contact us as early as possible if you think you'll need more time.

Delivery & Pickup

Standard delivery and pickup is available Mondays and Fridays within our standard service area. Deliveries outside a 20-mile radius, or requested on a midweek (Fairy Express) schedule, may incur an additional $49 fee. Someone does not need to be present for delivery or pickup unless otherwise arranged, but totes must be accessible and ready at the scheduled time.

Tote Condition & Return Expectations

Totes must be returned empty and free of excessive dirt, food, liquids, pet waste, hazardous materials, or anything else requiring specialized cleaning.

Damaged or Lost Totes

If a tote is damaged beyond normal wear, returned excessively dirty or soiled (food, liquids, pet waste, hazardous materials, or anything requiring specialized cleaning), or not returned at pickup, a flat fee of $35 per tote applies. This fee reflects the cost of cleaning, repairing, or replacing the tote and keeping it available for future customers.

Damage & Loss Waiver ($10)

For $10, added at booking, you may purchase the Damage & Loss Waiver. With the waiver, you owe $0 for damaged or lost totes covered under normal use.

[Optional carve-out — recommended]: The waiver does not cover totes that are not returned due to theft, intentional destruction, or total loss of all rented totes. In these cases, the standard $35-per-tote fee still applies even if the waiver was purchased.

The waiver is optional and priced per rental, not per tote.

Late Returns

Totes must be ready for pickup on the scheduled date. A $10/day late fee applies starting the day of a missed pickup, for each day totes remain outstanding.

Fairy Helper (Packing & Unpacking Assistance)

Fairy Helper sessions are booked in fixed 2-hour or 4-hour blocks and end at the scheduled time regardless of whether packing/unpacking is complete. Customers are responsible for securing valuables, cash, jewelry, and sensitive documents prior to a Fairy Helper session. The Tote Fairy Rentals handles your belongings with care but is not liable for pre-existing damage or items not disclosed prior to the session.

Concierge Services

Our Concierge service coordinates and facilitates third-party bookings and services (utility transfers, truck rental research and booking, etc.) on your behalf. The Tote Fairy Rentals is not responsible for the performance, availability, pricing, or service quality of third-party providers (utility companies, U-Haul, or other rental agencies). Confirmation numbers and details will be provided to you directly for your records.

Donation Pickup

Items for donation pickup must be clean, non-hazardous, and free of pests. We reserve the right to decline items that donation centers will not accept (mattresses, hazardous materials, large appliances, etc.). Confirm acceptable items with us prior to your scheduled pickup.

Cancellations

Cancellations made at least 48 hours before your scheduled delivery are eligible for a full refund. Cancellations made within 48 hours of scheduled delivery are not eligible for a refund.

Limitation of Liability

The Tote Fairy Rentals is not liable for indirect, incidental, or consequential damages arising from the use of our totes, equipment, or services. Our total liability in connection with any rental or service is limited to the amount paid for that rental or service.

Service Area

The Tote Fairy Rentals proudly serves the Tulsa metro area within a 25-mile radius.

Contact

Questions about these terms? Reach out before booking:

Phone: (918) 236-1781
Email: [email protected]