Terms and Conditions

The Tote Fairy Rentals — Terms & Conditions

Note: These Terms & Conditions are drafted for business clarity and practicality, not by an attorney. Have a local attorney review before publishing — especially the liability, deposit-forfeiture, and waiver language, since enforceability varies by state.

Last updated: August 2, 2026

Part 1 — General Terms (Apply to All Rentals & Services)

  1. Agreement. By booking any product or service through The Tote Fairy Rentals ("Tote Fairy," "we," "us"), Customer agrees to these Terms & Conditions in full, including the section(s) specific to the product or service booked.
  2. Payment Authorization. Customer authorizes Tote Fairy to charge the payment method on file for the rental/service fee and any fees described in these Terms (damage, loss, late fees, missed appointments, etc.) as they become due.
  3. Renter Eligibility. Customer must be at least 18 years old and able to provide a valid photo ID matching the name on the payment method upon request. Tote Fairy reserves the right to decline service if identity cannot be verified.
  4. Service Area. Tote Fairy currently serves the Tulsa metro area. Deliveries or appointments outside the standard service radius may incur an additional fee (see product-specific sections).
  5. Scheduling & Access. Customer must ensure someone 18 or older is present and reasonably accessible (e.g., ground-floor access or working elevator) at the scheduled delivery/pickup/appointment time. If Tote Fairy is unable to complete a scheduled delivery, pickup, or appointment due to access issues or no one being present, a missed-appointment fee applies (see product-specific sections) and the appointment will be rescheduled.
  6. Limitation of Liability. Tote Fairy's liability in connection with any rental or service is limited to the fees paid for that rental/service. Tote Fairy is not liable for indirect, incidental, or consequential damages arising from use of rented equipment or provided services.
  7. Third-Party Services. Where Tote Fairy coordinates with or refers Customer to third parties (utility providers, truck rental companies, cleaners, junk haulers, etc.), Tote Fairy acts as a coordinator/agent only. Tote Fairy is not responsible for the acts, omissions, pricing, or service quality of third-party providers, though we will make reasonable efforts to assist in resolving issues that arise.
  8. Force Majeure. Tote Fairy is not liable for delays or failures to perform due to circumstances beyond our reasonable control, including severe weather, road closures, or other emergencies. We will make reasonable efforts to reschedule as soon as possible.
  9. Amendments. Tote Fairy may update these Terms from time to time. The version in effect at the time of booking governs that booking.
  10. Governing Law. These Terms are governed by the laws of the State of Oklahoma.

Part 2 — Tote Rentals

  1. Rental Period. Totes rent for 2-week or 4-week terms, selected at booking.
  2. Delivery & Pickup. Standard delivery and pickup runs Mondays and Fridays across the Tulsa metro area. Midweek "Fairy Express" delivery is available for an additional $49 fee. Delivery outside the standard 20-mile service area incurs an additional $49 fee.
  3. Condition at Delivery. Customer should inspect totes at delivery and notify Tote Fairy of any pre-existing damage within 24 hours. Absent such notice, totes are presumed delivered clean and undamaged.
  4. Damage & Loss Fee. A flat $35 fee applies per tote that is damaged, excessively soiled, or not returned.
  5. Damage & Loss Waiver (Optional) — $10. Added at booking, this waiver eliminates the $35 per-tote fee for damage or loss occurring under normal use. It does not cover intentional damage or totes not returned due to abandonment of the rental.
  6. Extra Equipment. An additional dolly may be added for $20/week. Moving straps may be rented for $6/rental (returned with the totes).
  7. Extensions. Any request to extend a tote rental must be communicated to Tote Fairy before the scheduled return date. Extensions are not guaranteed and are subject to availability.
  8. Late Returns. Totes not made available for pickup by the scheduled return date/time are subject to continued rental charges at the applicable daily/weekly rate until returned.

Part 3 — Fairy Helper (Packing/Unpacking Services)

  1. Sessions. Fairy Helper is booked in 2-hour ($99) or 4-hour ($189) sessions at a scheduled date and time.
  2. Scope of Work. Fairy Helper provides hands-on packing and/or unpacking assistance for the duration of the booked session. Customer is responsible for providing access to all areas to be packed/unpacked and for directing priorities during the session; unfinished work at the end of a session may be completed in an additional booked session.
  3. Cancellation/Rescheduling. Cancellations or reschedule requests made 48 hours or more before the scheduled session are free of charge. Cancellations made less than 48 hours before the scheduled session are charged the full session fee.
  4. Materials. Fairy Helper sessions may use Tote Fairy-supplied packing materials (tape, bubble wrap, etc.) as reasonably needed for the job; these are included in the session fee and not billed separately.

Part 4 — Moving Concierge

  1. Scope of Service. Moving Concierge provides move-planning coordination as described in the tier purchased (Concierge Lite or Concierge Plus), which may include a personalized moving checklist, utility transfer coordination, and/or truck rental research and booking on Customer's behalf.
  2. Authorization for Third-Party Bookings. Where Concierge includes booking a truck rental or other third-party service on Customer's behalf, Customer authorizes Tote Fairy to act as its agent for that limited purpose and to provide necessary information (name, dates, payment details as directed by Customer) to the third-party provider. Tote Fairy does not guarantee availability, pricing, or terms offered by third-party providers (see "Third-Party Services" in Part 1 above).
  3. No Guarantee of Outcome. Tote Fairy will make reasonable, good-faith efforts to coordinate utility transfers, bookings, and other Concierge tasks, but does not guarantee specific outcomes, rates, or timelines controlled by third parties.
  4. Cancellation/Rescheduling. Cancellations or reschedule requests made 48 hours or more before the scheduled Concierge session/start are free of charge. Cancellations made less than 48 hours before the scheduled start are charged the full Concierge fee.

Part 5 — Fairy Godmother Kit (Equipment Rental)

  1. Kit Contents. The Fairy Godmother Kit includes: 1 convertible hand truck/dolly (1000lb capacity), 6 moving blankets, 4 ratchet straps, 2 appliance straps, felt furniture sliders, and 1 roll of packing tape.
  2. Rental Period. The kit is rented for the term selected at booking (2 weeks or 1 month).
  3. Condition at Delivery. Customer is responsible for inspecting all kit contents at the time of receipt and notifying Tote Fairy of any pre-existing damage or missing items within 24 hours. Absent such notice, the kit is presumed to have been received complete and in good condition.
  4. Permitted Use. The kit is intended for standard residential moving use. Customer agrees not to exceed stated weight capacities (dolly: 1000 lbs) and to use all equipment in accordance with its intended purpose.
  5. Payment & Card on File. The full rental fee and Damage Waiver fee are charged at checkout. No security deposit is collected. Customer's payment method remains on file for the duration of the rental and may be charged for any fees described in this Part 5 (excessive damage, loss, late fees, missed appointments) as they become due.
  6. Damage Waiver — $25 (Non-Refundable). Charged at checkout in addition to the rental fee, non-refundable regardless of whether damage occurs. This waiver protects Customer from being charged for accidental damage from normal use — cosmetic wear, minor staining, repairable damage. It does not cover:
    • Lost or stolen items (full itemized replacement fee applies regardless of the waiver — see schedule below)
    • Excessive damage: damage that renders an item unusable and requires full replacement rather than repair (e.g., a torn blanket beyond mending, a broken strap buckle, structural/frame damage to the dolly)
  7. Itemized Fees (for loss, theft, or excessive damage as defined above):
ItemReplacement/Repair Fee
Dolly/hand truck — lost or unrepairable$169
Dolly — minor damage (repairable)Repair cost, up to $50
Moving blanket — each, lost or unusable$10
Ratchet strap — each, lost or broken$5
Appliance strap — each, lost or broken$20
Late return (per day, after grace period)$10/day

Grace period: kits returned within 24 hours of the scheduled return time incur no late fee.

  1. Late Fees. If Customer does not have the kit ready for return by the scheduled return date and time, a late fee of $10/day will accrue until the kit is returned, up to the full replacement value of the kit.
  2. Extensions. Any request to extend the kit rental must be communicated to Tote Fairy no later than 72 hours before the scheduled return date. Extensions are not guaranteed and are subject to availability.
  3. Missed Appointment Fee. If Tote Fairy is unable to complete delivery or pickup due to access issues or no one being present, a $25 missed-appointment fee applies per missed attempt (see "Scheduling & Access" in Part 1 above).
  4. Cancellations.
    • Cancellations made 48 hours or more before scheduled delivery: full refund of the rental fee. The Damage Waiver fee is non-refundable per the "Damage Waiver" section above.
    • Cancellations made less than 48 hours before scheduled delivery: $25 cancellation fee deducted from the rental fee refund.
    • Once delivered, the rental is active; standard return/late-fee/damage terms apply and the fee cannot be cancelled, only returned early (no partial refund for unused days).
  5. Loss or Non-Return. If any item is not returned or the kit is not returned in its entirety, Customer authorizes Tote Fairy to charge the card on file directly for the full replacement value of the missing item(s), per the "Itemized Fees" table above. The Damage Waiver does not apply to lost or stolen items.

By completing checkout for any product or service, Customer agrees to these Terms & Conditions and authorizes any waivers and fees described above.